Christmas 2020

Bondatrix will be making and shipping orders until the 16th december 2020. After this date orders can be placed but may not arrive in time for Christmas (and may not be made or shipped until after Christmas unless you contact us and let us know that you would like it to be sent before Christmas if possible). However, the sooner you order the cheaper your shipping costs will be. International orders placed in November will benefit from our standard prices of £14 delivery (apart from USA and Australia which are £20) for Royal Mail shipping. However this service can take several weeks, so during December we will set this to £20 for Fed Ex Priority shipping which will arrive within 1-5 business days. UK orders will have the option of Royal Mail £5 shipping throughout, however due to Royal Mail delays we recommend you choose £7 Fed Ex next day shipping if you place an order you would like for Christmas delivery after the 10th December to allow time for your order to be made and sent (as we have a feeling Royal Mail may struggle to deliver as swiftly as usual this year).

 

General Shipping Information

There is a standard shipping charge of £7 (Fed Ex next day) or £5 (Royal Mail 1st class) in the UK or £14 worldwide, irrespective of order size. Items will be sent with Royal Mail or Fed Ex in the UK and worldwide (orders to the US are £20 and will be sent with Fed Ex as this is the only reliable service, and takes 2-5 days).

All parcels are sent in discrete plain packaging.

Many of our orders are custom made to your own specific measurements to ensure a perfect fit every time. This means orders typically take one week to be ready to ship. However if you need an item by a specific date please email us with the date it is required by and we will do our best.

Speed delivery - UK orders only

If your order is vital by a specific date please select our speed delivery service in the cart. Using this method, even made to measure items may be available to arrive within 48 hours. There is an extra charge for this shipping method. Delivery within 48 hours is not guaranteed even with this service, but is highly likely. You will be prioritised to the top of the order queue and your order will be made immediately. Please note delivery is within 48 hours of working days, so if you order over a weekend, the order will be dispatched within 48 hours of Monday morning so will be sent on Tuesday and arrive on Wednesday. If you wish to check when your order will arrive please email us This email address is being protected from spambots. You need JavaScript enabled to view it. Or call 07976022639. Orders will be sent by Royal Mail Special Delivery or Fed Ex, guaranteed to arrive the next day. This service is only available in the U.K.

Returns

If you are not entirely satisfied with your order please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. so we can discuss the best option for your particular situation.

You can return any item to us for either a replacement, refund, exchange for an alternative item or adjustment. Please return your order to us within 30 days of receiving it. Please contact us before returning it for full up to date returns details.

After 30 days, but within six months, if an item develops a fault please contact us and if we are able to repair the item we will do so, usually free of charge. If you have damaged the item rather than it being faulty and you would like it repaired (or if you have put on or lost weight and need a size adjustment) please still get in touch as we can often repair items for a very nominal fee. We hate items ending up in landfill if there is no need and would much rather help you get years of enjoyment from your outfit or kit!

Packaging

All our orders are sent in discrete plain packaging, with no mention of the company name or contents. If a customs label is needed it will be discrete (e.g. rope will be 'decorative cord'). Often packaging is reused, which adds to discretion (e.g. re-using an amazon box) as well as helping reduce our carbon footprint and helping the environment.